Customer Service Policy

Customer Service Policy – ryseprotein.shop
This Customer Service Policy defines the standards and procedures for customer support at ryseprotein.shop.
Our Commitment
As an authorized reseller of RYSE Supplements, we are committed to providing reliable service, authentic products, and clear policies for every customer.
Order Support
Customers can request assistance with order status, product information, returns, refunds, and shipping by contacting support through ryseprotein.shop.
Return Guidelines
  • Returns accepted within 60 days
  • Free returns available on eligible items
  • Items must be returned in accordance with product and condition requirements
Refund Guidelines
  • Refunds processed within 5–10 business days
  • Refunds issued in USD
  • Original payment method used whenever possible
Shipping Support
All orders include free shipping with an estimated delivery time of 6–12 days.
Limitations
We are not responsible for delays caused by carriers, customs, or incorrect customer-provided information.
Contact Channels
Support is available via:
  • support@ryseprotein.shop
  • press@ryseprotein.shop
  • wholesale@ryseprotein.shop
ryseprotein.shop